Every day, critical conversations shape your organization—coaching, customer service, sales, strategy, performance, and problem-solving. These moments either drive clarity, connection, and outcomes… or create confusion, frustration, and disengagement.
Effective dialogue fuels trust, speed, engagement, and high performance. But when communication breaks down, even the best strategies can stall. The cost? Misalignment, tension, and lost momentum.
Managing tension and competing priorities starts with emotional intelligence. Paired with a simple, practical conversation model, it opens the door to honest, productive discussions—turning tough moments into turning points.
Manage emotions and apply strategies for handling tension-filled situations.
The program is flexible and can be offered as a half-day, full-day, or time-spaced session.
For an enriched team-building experience, consider integrating our Alpaca EQ training which dives deeper into emotional intelligence.
Cheryl is a seasoned corporate instructor with over 20 years of experience delivering corporate leadership training to Fortune 100 companies and municipalities. Her clients have included RBC, the City of Waterloo, Bayer, UHN, and UBS.
Cheryl’s journey from corporate trainer to award-winning entrepreneur showcases her exceptional ability to lead, innovate, and inspire. As co-founder of Udderly Ridiculous and Udderly Ridiculous Farm Life, she’s brought gourmet goat milk ice cream to over 300 retailers nationwide and transformed a working farm into a top-ranked agri-tourism destination, attracting thousands of visitors each year. During the pandemic, she pivoted to focus on agricultural education while continuing to grow her business, which now holds 11 awards and global recognition from Tripadvisor. Beyond the farm, Cheryl champions women’s empowerment through her “Wreck the Dress” initiative and actively supports global causes through World Vision.
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Embark on an adventure with Stanley, our senior citizen miniature donkey! Enjoy a relaxing stroll and then unwind with pets, brushes, and cuddles!